Return Policy
Online Return Policy:
Sale items are not returnable nor can they be exchanged.
All regular priced merchandise purchased online is returnable within 14 days.
Merchandise must be in the original condition (unworn) and returned in the original packaging.
Customer is responsible for all shipping returns.
A refund will be posted once the merchandise is received in store.
Returns can be mailed back to:
Shaw Shoes
Attention Returns
2001 Union Street
San Francisco, CA 94123
Please include your name and order number in the package.
In-Store Return Policy:
Sale items are not returnable.
Handbags and accessories are not returnable.
Clothing is not returnable.
All regular priced shoes purchased in-store are returnable within 5 days.
Shoes must be in the original condition (unworn) and returned in the original packaging.